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Customer Success Lead

Feedier recrute !

Descriptif du poste

Feedier is looking for a CSM lead to join our Customer Success team.

There are 3 challenges we are trying to solve,

  1. Grow our Book of Business's net value and growing our NRR.

  2. Build the first playbook for upsell/cross-sell within our portfolio

  3. Lead the current Customer Success team (career development, coaching, help on renewals, etc.)

This is not a "hands-off" job; the team needs help with the work itself and on scaling the team in a way that benefits both clients and team.

If we play it right, it'll be the best career opportunity to develop Customer Success and account management in a growing and ambitious AI startup.

Profil recherché

Must have,

  • At least 3 years in a Customer Success team

  • Comfortable in both English and French

  • Previous management experience

  • Excellent communication

  • Tech product experience

Good to have,

  • CX skills (NPS, Healthscore, etc.)

  • Startup experience

  • AE experience

Process de recrutement

  • Initial intro call

  • Call with the CEO

  • Case study

  • Call with CS team (in person)

  • References & offer

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 01 janvier 2026
  • Lieu : Lille
  • Expérience : > 3 ans
  • Télétravail partiel possible
  • Salaire : entre 45000€ et 65000€ / an
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